We understand that travel can feel a little uncertain right now, therefore we want to reassure you that we are doing everything we can to ensure your travel safety and provide maximum flexibility as the situation around novel coronavirus (COVID-19) continues to evolve.
LATEST TRAVEL RESTRICTIONS IN NEW ZEALAND
Outside of NZ citizens and residents, currently the following travellers are able to enter New Zealand:
• Quarantine-free travel with the Cook Islands - commenced 17 May 2021.
• Quarantine-free travel from Australia to New Zealand - commenced 19 April 2021
BOOK WITH CONFIDENCE
We understand that the world is ever-changing right now in terms of borders and bubbles opening and closing, therefore we want to reassure you that we offer flexible bookings:
Secure your tour with just NZ$99 deposit
• 100% travel credit applies if you cannot make your tour (due COVID-19 restrictions)
• Any tour amendments can be made 45 days prior to departure with no charge
YOUR SAFETY IS OUR NUMBER ONE PRIORITY
For those of you booked onto an upcoming tour, you can be reassured that your health and safety is our number one priority and therefore we will be undertaking the following activities:
• Our buses are thoroughly sanitised before each tour.
• Following the World Health Organisation (WHO) advice, we are undertaking additional measures to adhere to the latest hygiene practices. These include cleaning & disinfecting including door handles, seats and overhead lockers on a regular basis.
• Our Lodges are also undertaking additional measures to meet the WHO guidelines.
• We request our guests to follow the hygiene guidelines from WHO including the regular washing of hands.
• Hand sanitiser will also be readily available on tour.
• Our processes will be updated based on the latest guidelines.
Please refer to the World Health Organisation (WHO) or the New Zealand Covid-19 website for any additional guidelines.
World Health Organisation https://www.who.int/
NZ Covid-19 website https://uniteforrecovery.govt.nz/
PREPARE FOR YOUR ARRIVAL
The NZ Covid Tracer app helps you protect yourself, your whānau (family) and the community by enabling faster contact tracing. Download the app before you travel to New Zealand so you’re ready to start tracking the places you visit.
https://covid19.govt.nz/health-and-wellbeing/protect-yourself-and-others/keep-track-of-where-youve-been/nz-covid-tracer-app/
CHANGING YOUR DEPARTURE DATE
Should you require to amend your departure date owing to updated border restrictions etc, our flexi-booking policy allows you to change your tour or tour start date for free up to 45 days before your tour departs. If you would like to amend your booking please email support@roaradventures.com.
TOUR CANCELLATIONS
Standard terms and conditions apply for any tour cancellations.
If your tour has been cancelled you will be offered an alternative departure date. If that does not suit, a future travel credit valued at 100% of the price paid for your tour and any ancillary services including hotels and pre-paid optional activities, but excluding airfare and insurance.
This travel credit can be applied toward any tour scheduled to depart before 30 September 2023. The Tour Operator is not offering refunds on these cancelled tours.
I felt like I was with my own small family under the attentive and loving and comprehensive guidance of Michelle, my patient calm and loving guide.
A great trip which showed off the best of New Zealand's South Island - exactly what you want as a solo traveller on your first visit there!
It was an amazing tour, we managed to see the most beautiful places in a very short time period! Our tour guide also gave us lots of background information.Plus, they tirelessly tried to arrange for all possible activities that we wanted to take, so that everybody could get around to…
It was an amazing tour, we managed to see the most beautiful places in a very short time period! Our tour guide also gave us lots of background information.Plus, they tirelessly tried to arrange for all possible activities that we wanted to take, so that everybody could get around to doing everything they wanted, even when it was difficult at times due to weather etc. At the same time those who did not want to do as much (or simply different things) did not feel pressured into anything. Great planning, great management on the road, highly recommended!